Terms of Service

Table of Contents

• 1. Acceptance of Terms
• 2. Description of Services
• 3. User Accounts and Registration
• 4. User Obligations and Responsibilities
• 5. Prohibited Uses
• 6. Intellectual Property Rights
• 7. User Content and Data
• 8. Disclaimers and Warranties
• 9. Limitation of Liability
• 10. Third-Party Links and Services
• 11. Service Availability and Modifications
• 12. Termination
• 13. Governing Law and Jurisdiction
• 14. Dispute Resolution
• 15. Changes to Terms
• 16. Contact Information

1. Acceptance of Terms

1.1 Agreement to Terms

By accessing, browsing, or using the Indian Railway Inquiry website ("Website") or any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

1.2 Legal Capacity

You represent and warrant that:

• You are at least 18 years of age or have reached the age of majority in your jurisdiction
• You have the legal capacity to enter into these Terms
• Your use of our services complies with applicable laws and regulations
• All information you provide is accurate and current

1.3 Modifications and Updates

We reserve the right to modify these Terms at any time. Your continued use of our services after any changes constitutes acceptance of the new Terms.

2. Description of Services

2.1 Railway Information Services

Indian Railway Inquiry provides the following services:

• PNR Status Checking: Real-time passenger name record status lookup
• Train Search: Train information lookup by number or name
• Date Calculator: Journey date calculations and booking reminders
• Contact Services: Customer support and inquiry handling
• Information Resources: Railway-related information and updates

2.2 Service Nature

• Our services are informational and for convenience purposes only
• We aggregate data from official Indian Railway sources and third-party APIs
• Services are provided "as is" without warranties of any kind
• We do not facilitate actual ticket booking or transactions

2.3 Service Limitations

• Information accuracy depends on source data availability
• Real-time data may have delays or temporary unavailability
• Services may be interrupted for maintenance or updates
• Some features may require internet connectivity

3. User Accounts and Registration

3.1 Account Requirements

Currently, our services do not require user registration. However, if we introduce account features in the future:

• You must provide accurate and complete information
• You are responsible for maintaining account security
• You must notify us of any unauthorized access
• One person may not maintain multiple accounts

3.2 Local Data Storage

• Search history is stored locally in your browser
• You can clear this data at any time through browser settings
• Local storage enhances user experience but is optional

4. User Obligations and Responsibilities

4.1 Lawful Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You will not:

• Violate any applicable laws, regulations, or third-party rights
• Use our services for any fraudulent or malicious purposes
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services or servers

4.2 Accurate Information

• Provide accurate PNR numbers when checking status
• Use train search features responsibly
• Report any technical issues or inaccuracies
• Respect the intended use of each service feature

4.3 Security Responsibilities

• Keep your device and browser secure
• Do not share sensitive PNR information unnecessarily
• Report security vulnerabilities responsibly
• Use updated browsers and security software

5. Prohibited Uses

5.1 Forbidden Activities

The following activities are strictly prohibited:

• Automated Access: Using bots, scrapers, or automated tools without permission
• System Abuse: Overwhelming our servers with excessive requests
• Data Mining: Extracting data for commercial purposes without authorization
• Reverse Engineering: Attempting to discover source code or system architecture
• Malicious Activity: Introducing viruses, malware, or harmful code

5.2 Content Restrictions

• Posting or transmitting illegal, harmful, or offensive content
• Impersonating others or providing false information
• Violating intellectual property rights
• Spamming or sending unsolicited communications

5.3 Commercial Restrictions

• Reselling or redistributing our services without permission
• Using our services for competitive analysis
• Creating derivative works based on our services
• Framing or embedding our content without authorization

6. Intellectual Property Rights

6.1 Our Intellectual Property

All content, features, and functionality on our website are owned by Indian Railway Inquiry and are protected by:

• Copyright laws and international treaties
• Trademark protections for our branding
• Trade secret protections for proprietary methods
• Other applicable intellectual property laws

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our services for personal, non-commercial purposes
• View and interact with website content as intended
• Print or download content for personal reference

6.3 Third-Party Content

• Railway data and information belong to their respective owners
• API data is subject to third-party terms and conditions
• Official Indian Railway information remains property of Indian Railways
• We respect all third-party intellectual property rights

6.4 User-Generated Content

Any content you submit (such as contact form messages) remains your property, but you grant us a license to use it for service provision and improvement purposes.

7. User Content and Data

7.1 Content You Provide

When you use our services, you may provide:

• PNR numbers for status checking
• Train search queries
• Contact form information
• Feedback and suggestions

7.2 Content Standards

All user-provided content must:

• Be accurate and truthful
• Comply with applicable laws
• Respect others' rights and privacy
• Be free from harmful or malicious elements

7.3 Data Usage Rights

• You retain ownership of your personal data
• We use data only as described in our Privacy Policy
• You can request data deletion as per privacy rights
• Aggregated, anonymized data may be used for service improvement

8. Disclaimers and Warranties

8.1 Service Disclaimers

IMPORTANT: Our services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties of accuracy, reliability, or completeness of information
• Warranties of uninterrupted or error-free service
• Warranties of security or freedom from harmful components

8.2 Information Accuracy

• Railway information is sourced from third-party APIs and official sources
• We do not guarantee the accuracy, completeness, or timeliness of information
• Information may be delayed, incomplete, or temporarily unavailable
• Users should verify critical information through official channels

8.3 Technical Disclaimers

• Services may be interrupted due to maintenance, updates, or technical issues
• We do not guarantee compatibility with all devices or browsers
• Internet connectivity and speed may affect service performance
• Third-party service disruptions may impact our services

9. Limitation of Liability

9.1 Liability Limitations

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Indian Railway Inquiry shall not be liable for:

• Indirect Damages: Consequential, incidental, or punitive damages
• Financial Losses: Lost profits, revenue, or business opportunities
• Data Issues: Loss, corruption, or unauthorized access to data
• Service Interruptions: Temporary or permanent service unavailability

9.2 Maximum Liability

Our total liability for any claims arising from your use of our services shall not exceed the amount you have paid us in the 12 months preceding the claim (currently $0, as our services are free).

9.3 Third-Party Actions

• We are not responsible for third-party API failures or inaccuracies
• Official Indian Railway decisions and policies are beyond our control
• User actions and decisions based on our information are user responsibility
• Third-party website content and services are not our responsibility

10. Third-Party Links and Services

10.1 External Links

Our website may contain links to third-party websites, services, or resources. We provide these links for convenience only and:

• Do not endorse or control third-party content
• Are not responsible for third-party practices or policies
• Do not guarantee the accuracy of external information
• Encourage users to review third-party terms and privacy policies

10.2 API Services

• We use authorized third-party APIs for railway data
• API availability and accuracy are subject to third-party terms
• API service interruptions may affect our functionality
• We comply with all API usage terms and restrictions

10.3 Advertising and Partnerships

• Third-party advertisements may appear on our website
• Advertising partners have their own privacy policies
• We do not control advertiser data collection practices
• Partnership content is clearly identified when possible

11. Service Availability and Modifications

11.1 Service Availability

We strive to provide reliable services but cannot guarantee:

• 100% uptime or uninterrupted service availability
• Compatibility with all devices, browsers, or operating systems
• Consistent response times or performance levels
• Availability during maintenance or emergency situations

11.2 Service Modifications

We reserve the right to:

• Modify, suspend, or discontinue any service feature
• Update our website design, functionality, or content
• Change service terms, conditions, or pricing (if applicable)
• Implement new features or remove existing ones

11.3 Maintenance and Updates

• Scheduled maintenance may temporarily interrupt services
• Emergency updates may be implemented without prior notice
• We will attempt to provide advance notice when possible
• Critical security updates may be implemented immediately

12. Termination

12.1 Termination by Users

You may stop using our services at any time by:

• Simply discontinuing access to our website
• Clearing local browser data and history
• Requesting data deletion through our contact methods

12.2 Termination by Us

We may restrict or terminate access to our services if:

• You violate these Terms of Service
• Your usage threatens our system security or stability
• Legal requirements necessitate service restriction
• We discontinue services entirely

12.3 Effect of Termination

• Your rights to use our services immediately cease
• Locally stored data remains under your control
• Applicable terms regarding liability and disputes survive termination
• We may retain certain data as required by law or policy

13. Governing Law and Jurisdiction

13.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

13.2 Jurisdiction

Any legal disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in [Your City], India.

13.3 International Users

• Users from other countries access our services at their own risk
• Local laws in your jurisdiction may apply to your usage
• You are responsible for compliance with local regulations
• Some features may not be available in all jurisdictions

14. Dispute Resolution

14.1 Informal Resolution

Before pursuing formal legal action, we encourage users to:

• Contact us directly to discuss any concerns
• Provide clear details about the issue or dispute
• Allow reasonable time for us to investigate and respond
• Work together toward a mutually acceptable resolution

14.2 Formal Dispute Process

If informal resolution fails, disputes may be resolved through:

• Mediation through a mutually agreed mediator
• Arbitration as per Indian arbitration laws
• Court proceedings in the designated jurisdiction

14.3 Limitation Period

Any claims must be filed within one (1) year after the cause of action arises, or such claims will be permanently barred.

15. Changes to Terms

15.1 Modification Rights

We reserve the right to modify these Terms at any time to:

• Reflect changes in our services or business practices
• Comply with legal or regulatory requirements
• Address security or technical considerations
• Improve clarity or user understanding

15.2 Notification Process

When we make material changes to these Terms, we will:

• Update the "Last Updated" date at the top of this page
• Provide notice through our website or other communication methods
• Allow a reasonable period for review before changes take effect
• Highlight significant changes when possible

15.3 Continued Use

Your continued use of our services after any modifications constitutes acceptance of the updated Terms. If you do not agree to the changes, you should discontinue use of our services.

16. Contact Information

If you have questions, concerns, or disputes regarding these Terms of Service, please contact us:

Postal Address

Business Information

• Service Type: Railway Information Portal
• Operating Hours: 24/7 automated services, support during business hours
• Language Support: English and Hindi

Effective Date and Acknowledgment

These Terms of Service are effective as of June 15, 2025 and remain in effect until modified or terminated.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.